AI Calendar NEWS Today 02/03/2025
Google has unveiled “Ask for Me,” an experimental AI-driven feature designed to enhance user interactions with local businesses. This innovation allows users to delegate the task of making phone calls to businesses, enabling the AI to inquire about services, pricing, and availability on their behalf. Initially, the feature is being tested with nail salons and auto repair shops, with potential plans for broader application in the future.
“For businesses aiming to enhance their customer service experience, implementing AI-driven solutions can be beneficial. Tools like LiveChat offer real-time chat capabilities, enabling efficient and personalized communication with clients.”
To access “Ask for Me,” users need to opt into Google Search Labs. Once enrolled, when searching for relevant services, such as “oil change near me,” users may receive an “Ask for Me” prompt. By providing specific details about their request and contact information, the AI system will handle the call, gather the necessary information, and relay it back to the user via email or SMS. The AI introduces itself as an automated system from Google during calls, and businesses have the option to opt out of receiving such automated interactions.
“As AI continues to transform customer interactions, platforms such as ChatBot provide businesses with automated chat solutions, streamlining responses and improving customer satisfaction.”
This feature builds upon Google’s previous AI endeavors, notably the Duplex technology introduced in 2018, which enabled AI to make restaurant reservations and update business information on Google Maps. While Duplex showcased the potential of AI in handling real-world tasks, “Ask for Me” represents a more focused application, aiming to streamline specific user interactions with businesses.
“To efficiently handle customer queries and support requests, solutions like HelpDesk offer organized ticketing systems, ensuring timely and effective responses.”
The introduction of “Ask for Me” reflects a broader trend towards integrating AI into daily tasks, reducing the need for direct human involvement in routine interactions. As the feature is still in its experimental phase, Google is seeking user feedback to refine and potentially expand its capabilities. The success of such AI-driven tools could pave the way for more widespread adoption, transforming how consumers and businesses communicate in the future.
“For businesses looking to stay ahead in the evolving landscape of customer service, adopting AI-powered platforms such as LiveChat, ChatBot, and HelpDesk can provide a competitive edge.”